FAQ

 

Below is a series of Frequently Asked Questions regarding Policies, Terms, and Conditions when doing business on Natural-Mystique.com and with Natural Mystique Enterprises.

 

What is your Return Policy?

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We just know you’re going to love our products, but if for any reason you don’t…

Within 10 business days of your receipt of  your purchase, you may return for a refund of the purchase price (excluding shipping and handling charges) any item that is unworn, or unaltered in its original quality.

We’re sorry for any inconvenience if you’ve found it necessary to return an item. We individually inspect each item for quality prior to shipment. Due to the hand-crafted nature of our products, slight imperfections are to be anticipated and appreciated. However, you will find that we have an easy return policy.  Just follow these simple directions:

  1. First, contact us directly at 954.479.8088, email us at info@natural-mystique.com, or call us through the Google Voice portal in the footer section below of our website pages to alert our company.
  2. Next, securely wrap your package securely, enclosing a copy of the invoice with the item, AND a letter of explanation why you are returning your purchase.
  3. Finally, choose a carrier at your expense(UPS, FedEx, USPS) , attach your label, and ship the returned item back to us at the proceeding address.

RETURN MERCHANDISE TO:

Natural Mystique Enterprises

Attention Returns Department
12670 NW 14th Place
Sunrise, FL  33323

(954) 479-8088

Please allow 3-4 weeks from the time you ship your return for us to process your refund and credit your charge card, or issue a merchandise credit.

If you have more questions, or require assistance, please contact us at 954.479.8088 with no hesitation.

After 10 business days of receiving original shipped item there will be no refund of purchase. All shipped original items will be tracked for timestamped delivery.

What is your Shipping Policy?

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We at Natural Mystique Enterprises want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.

Due to the handmade production of our handbags and purses, and available inventory, please allow approximately 3-8 weeks for delivery. Believe us, it is worth the wait!

Orders are normally shipped via Ground, 5 – 10 business days anywhere within the continental United States.

Please note: Natural Mystique Enterprises reserves the right to change the shipping method at its own discretion and expense.

Natural Mystique Enterprises is not responsible for delays caused by weather or other natural disasters.

Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers’ online stores:

USPS

Package tracking: www.framed.usps.com/cttgate/welcome.htm

What is your Privacy Policy?

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We understand and share your concern about privacy. We want to assure you that natural-mystique.com respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality.

To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

If you have questions regarding this Policy, you may direct them to info@natural-mystique.com.

What type of information does Natural-Mystique.com collect?

Our goal is to provide you with a safe and enjoyable shopping experience. When we collect information about you it is in an effort to make our products and services more efficient and customized to you. You are free to browse the Natural-Mystique.com site without revealing any personal information about yourself. However, once you give us your personal information, you are not anonymous to us.

What about Cookies?

“Cookies” are small pieces of information that a web site will store on your computer’s hard drive. Natural-Mystique.com will use cookies to identify you during your log-in session, make our services easier to use, and to store items in your shopping cart between visits. Cookies are never used to store sensitive customer information such as names, addresses, credit card numbers or passwords.

Acceptance of cookies is not a requirement to browse our site, however our shopping cart does require the acceptance of cookies to work properly. Most browsers automatically accept cookies, but you can configure your browser to prevent that.

If you would like to place an order on our site but object to or otherwise are unable to use cookies, please feel free to place your order via phone number 954.479.8088 or drop me an email at info@natural-mystique.com .

Personally Identifiable Information

This is information that you provide to us that is specific to you. We collect information such as your name, phone number, billing information, shipping information, and other personal information as indicated on the forms throughout our site. You provide such information when you make a purchase, provide ratings, or testimonials feedback, etc.

Where possible, we indicate which fields are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature.

Our use of your information

We use the information we collect from you to improve our products and services and make your shopping experience more efficient and relevant. We review the actions of our visitors on an aggregate basis to determine customers’ preferences.

Does Natural Mystique Enterprises share the information it receives?

The following describes some of the ways that your personally identifiable information may be disclosed:

Fulfillment

During the purchase process, we will share your information with certain intermediaries (e.g. USPS, UPS, and PayPal) strictly to process and ship your order.

Third Party Sites

You may visit other websites, through links on our site, who may collect, use and share your personal information in accordance with their own privacy policies. The information practices of those websites linking from or to our site are not covered by this Policy, and we encourage you to be very cautious before you disclose your personal information to others. If you register for Natural-Mystique.com on another web site or use a web site providing a service for Natural-Mystique.com, that web site may provide personal information about you and your transactions back to Natural-Mystique.com.

It is possible that Natural-Mystique.com, and or Natural Mystique Enterprises, could merge with or be acquired by another business entity. Should such an event occur, you should expect that Natural Mystique Enterprises would share some or all of your information in order to continue to provide such products and services. Notice of such an event will be posted and we will require that the new combined entity follow the practices disclosed in this Privacy Policy.

Legal Requests

Natural Mystique Enterprises will cooperate with law enforcement inquiries. Natural-Mystique.com reserves the right to disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

Accessing and Updating Your Information

You always have the opportunity to review and change the information you provide to us by logging into the site and entering in the new information yourself. You can edit your name, contact information and preferences by logging into your membership section of the site.

As a customer, you will occasionally receive e-mail communications about new Natural-Mystique.com products, special offers we think you’ll like and requests for feedback. If you want to stop receiving our emails or to specify the communications you prefer to receive, you may unsubscribe or edit your profile at any time. You can do this through any of our emails.

You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Such information will be deactivated as soon as reasonably possible based on your account activity. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

Security

The Natural Mystique Enterprises Privacy Policy protects you while you shop at Natural-Mystique.com so that you never have to worry about credit card safety. We guarantee that every transaction you make at Natural-Mystique.com will be safe. Natural-Mystique.com’ servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, and AOL’s browser, so that only Natural-Mystique.com can read a buyer’s personal information. We reveal only the last four digits of your credit card numbers when confirming an order. However, we will transmit the entire credit card number to the appropriate credit card company during order processing.

At this time, we currently use the online payment services of Pay Pal and manual, over-the-phone services of The Square.

What are your other Terms and Conditions?

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Natural Mystique Enterprises is an internet-based distributor of natural handcrafted, ethnic handbags. Our goal is to provide the best possible quality of products and service to our customers. This article states our company’s terms and conditions and explains how we work.

These Terms and Conditions May Change

Natural Mystique Enterprises reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Natural-Mystique.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this website.

If you do not agree with any of these Terms and Conditions, do not use the Natural-Mystique.com website.

Use of Web Site

The Natural-Mystique.com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Natural Mystique Enterprises goods and services and/or to otherwise transact business with or contact Natural Mystique Enterprises, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. In particular, Natural Mystique Enterprises expressly prohibits third parties from opting out of Natural-Mystique.com’s services and/or contacts on behalf of a Natural Mystique Enterprises customer or other person or entity, without both (a) Natural Mystique Enterprises’ full knowledge as to the surrogate action being taken and (b) Natural Mystique Enterprises’ express permission. This prohibition is intended to protect the privacy and freedom of Natural Mystique Enterprises’ customers and the personal relationship Natural Mystique Enterprises works to develop with its customers and others authorized to use its site.

Price Quotations

The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into US territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Web site at the time of your order.